Streamlining pre-employment background checks to improve operational efficiency

FINANCIAL SERVICES

Background

Insurance companies, like other financial services businesses, require rigorous risk management and pre-employment background screening for their workforce. Our client, a leading insurance group, faced challenges in rapidly growing its workforce while maintaining efficient processes to avoid delays in start dates.

Challenge

Our client encountered 3 major challenges:

• Lengthy background check processes caused delays in hiring, particularly in high-volume and urgent business areas.

• A negative impact on candidate experience was felt, due to prolonged time-scales.

• Lack of automation led to inefficiencies, increased administrative burden and errors.

Solution

Partnering with Vermelo on an RPO basis, our client sought a streamlined solution to administer background checks. We integrated pre-employment screening seamlessly into the existing talent acquisition process by:

• Building the screening platform into the Applicant Tracking System (ATS) to reduce manual data entry.

• Implementing customised background checks to ensure compliance with regulations while maintaining consistency.

• Improving communication channels providing real-time updates on background check status, enhancing candidate experience and providing timely information to HR and hiring managers.

• Developing risk assessment processes to handle adverse findings fairly and to mitigate business risk.

• Designing the solution for scalability to accommodate increased volumes efficiently.

Result

Our solution delivered significant benefits:

• Efficiency Gains: A 40% reduction in screening time improved operational efficiency.

• Cost Savings: Workflow automation and outsourcing reduced administrative overheads.

• Improved Compliance: Standardised processes ensured better compliance, significantly reducing risk.

• Enhanced Candidate Experience: Real-time updates and streamlined communication improved satisfaction levels among potential hires.

• Scalability: The solution accommodated company growth without compromising efficiency or quality.

• Speed: Hiring deadlines were met even during high demand periods.

Summary

The Vermelo solution streamlined workflows, ensured compliance and improved communication. This resulted in efficiency gains, cost savings, enhanced candidate experience and scalability. Vermelo's support optimised hiring, mitigated risks and positioned our client as a responsive employer in the insurance market.