INSURANCE SECTOR

Challenge 

Our client within the pet insurance sector faced a persistent challenge in maintaining a steady influx of quality candidates due to constant recruitment needs within its sales and service functions. Despite being located in a candidate-rich area, they struggled to attract experienced candidates. Previous recruitment efforts fell short due to high expectations from applications and unstructured processes, leaving the talent pool stagnant and failing to meet hiring goals. They needed a solution to refresh the candidate pool while they were adapting the business so that could hire less experienced candidates. 

Solution 

Vermelo implemented a Recruitment Process Outsourcing (RPO) solution to address these hiring challenges. The Vermelo team collaborated closely with our client to review and refresh interview packs to focus on competencies suitable for entry-level candidates and simplify the process to allow junior candidates to shine. By introducing a streamlined interview process with Team Leaders we ensured greater efficiency and collaboration. 

Using our expertise in recruitment and the insurance market, Vermelo provided talent insights including competitor analysis, and we conducted training on right-to-work procedures, expediting the hiring process. By emphasising the need to look beyond CVs and consider potential, Vermelo fostered a shift in mindset among hiring managers, encouraging them to be more flexible and inclusive in their candidate evaluations. 

Results 

The implementation of Vermelo's RPO solution has yielded significant results for our client. Within a few months, a refreshed pool of candidates became available, leading to increased interview invitations and job offers. The collaboration between Vermelo and the client, coupled with clear communication and understanding of mutual frustrations, facilitated smoother operations. Regular meetings with resource planning ensured intake dates were well-coordinated in advance, contributing to improved efficiency. 

Summary: 

The trust in Vermelo's candidate qualification process led to a notable increase in successful interviews and subsequent job offers. Simplified interview packs enabled hiring managers to focus on core competencies, further expediting the hiring process. Overall, Vermelo's tailored RPO solution not only met but exceeded the client's expectations, providing a sustainable solution to their recruitment challenges. 

Want to find out more? Just complete the form below or give us a call + 44 (0)1892 553360